This Privacy Policy ("Policy") describes how Smartrip Inc. ("Smartrip," "we," "our," "us") collects, uses, and discloses certain personal information obtained through our website ("Site"), which is located at www.smartrip.ai, as well as information that we process as part of offering you our services (collectively with the Site, the "Services"). By using our Services, you are agreeing to the terms of this Policy.
Smartrip providers travelers with an all-in-one trip-planning service. We coordinate with third parties such as airlines, hotels, rental car, and travel insurance companies to curate and then book personalized travel itineraries. Our Services involve the sharing personal information with third parties, including airlines, hotels, rental car providers, train companies, and others (collectively, "Travel Partners"). For more information about the data we share with third parties, please refer to the "How We Use and Process Your Information" and "Travel Partners" sections below.
1What Information We Collect and Maintain About You
We collect personal and other information from you directly when you provide it to us through the website. We also automatically collect certain information about you and your computer, smartphone, or other device when you use, access, or interact with our Site. We may also collect information from third parties in relation to providing our Services to you.
Personal information collected from accountholders
If you make an account with us in relation to our Services, we will collect information from you related to maintaining your account and our Services. We collect the following categories of personal information directly from you:
- Personal details (e.g. your name, age, birthday)
- Contact information (e.g. email address, phone number), including the contact information of any third parties you select to share your plans with
- Booking information (e.g. frequent flyer details, passport number, redress control number, country of citizenship, booking reference number)
- Account information (e.g. login credentials and account settings)
- Billing information, including credit, debit, or other payment card information and associated billing address
- Your travel preferences, such as your home airport, food preferences and restrictions, seating preferences, communication preferences
- Other information you give us as part of your profile and trip planning
We may also collect personal information about you from third parties in relation to our Services.
Other personal information collected through the Site
You can visit the Site without submitting any information that we can use to identify you personally. However, to use certain features on the Site, such as the "Contact Us" or "One-time Holiday Booking" features, you will be required to provide personal information. Such information could include, for example, your name, email address, phone number, and passport information.
Web log data
When you use the Site, we automatically receive and record certain information from your computer (or other device) and your browser. This may include such data as your IP address and domain name, the pages you visit on the Site, the date and time of your visit, the files that you download, the URLs from the websites you visit before and after navigating to the Site, your software and hardware attributes (including device IDs), your general geographic location (e.g., your city, state, or metropolitan region), and certain cookie information (see below).
Cookies
We and our third-party service providers may use "cookies" or similar technologies to collect information. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, and track usage of our Services. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them). If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. For more information about cookies and how to disable them, you can consult the information at www.allaboutcookies.org/manage-cookies/.
2How We Use and Process Your Information
We use the information that we collect for the following purposes:
- To provide our Services to you, including to process your bookings, communicate with you about your bookings, and provide customer service
- To operate, maintain, enhance and provide features of the Services, to provide services and information that you request, and to respond to comments and questions
- To understand and analyze the usage trends and preferences of our users, to improve the Services, and to develop new products, services, features, and functionality
- To contact you for administrative purposes such as customer service or to send communications, including updates on promotions and events, relating to products and services offered by us and by third parties
- For marketing purposes, such as developing and providing promotional and advertising materials that may be useful, relevant, valuable or otherwise of interest to you
- To personalize your experience on the Services by presenting products and offers tailored to you
- To process and deliver contest entries and rewards
- To enforce our Terms of Service or other legal rights
3Travel Partners
In order to provide our Services, we share your personal information with Travel Partners. These Travel Partners include airlines, hotels, rental car providers, train companies, and others. The information we share with Travel Partners is necessary to book your travel and provide you with the Services. This information may include your name, contact information, passport information, and payment information. We may also share your preferences, such as seating preferences, dietary restrictions, and other information that is necessary to book your travel.
Each Travel Partner has its own privacy policy that governs how it uses your personal information. We encourage you to review the privacy policies of the Travel Partners before booking your travel.
Security
We take reasonable measures to protect the information that we collect from or about you from unauthorized access, use or disclosure. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.
Your Choices
You may, of course, decline to share certain personal information with us, in which case we may not be able to provide to you some of the features and functionality of the Services. You may update, correct, or delete your account information at any time by accessing your account settings page on the Service. If you wish to access or amend any other personal information we hold about you, you may contact us at info@smartrip.ai.
Changes to this Policy
We may make changes to this Policy from time to time. We will post any changes to this page and, if the changes are significant, we will provide a more prominent notice. If we make changes to this Policy that materially affect our use or disclosure of your personal information, we will notify you by email or through the Services and seek your consent to the changes.
How to Contact Us
Should you have any questions or concerns about this Policy, you can contact us at info@smartrip.ai.